Our Process

1. Inquiry

Projects begin when a prospective client reaches out via phone, text, email, or online request to start their commercial improvement or repair project. We review the details provided and respond promptly to discuss the scope of work and next steps.

2. Site Visit or Remote Assessment

Depending on the type of work, we’ll either perform a site visit or complete a remote assessment. Jobs requiring detailed inspection—such as tile repair or leak evaluation—will include an on-site review and photos of the property front with a signed Manager Signoff Sheet documenting the reason for the visit.

3. Proposal & Approval

A formal written proposal or estimate is provided for client review. Approval is required before work begins. While a purchase order is preferred, it is not always required. Deposits may be requested in limited circumstances.

4. Scheduling & Coordination

Projects are scheduled on a first-come, first-serve basis (unless there is an emergency). For occupied properties, all scheduling requires approval from both property ownership and tenant representatives to minimize disruption.

5. Project Execution & Ownership

All work is completed by GHFCIR personnel—we are NOT middlemen. Each visit includes thorough communication, before-and-after photos, and documented progress to ensure complete transparency and accountability.

6. Completion & Documentation

Upon completion, final photos are submitted for client records. A walkthrough can be scheduled upon request. Once work is completed, an invoice is issued. Most work includes a one-year warranty within project-specific parameters.

7. Ongoing Support

We remain available for future repairs, improvements, or warranty questions. Our goal is to be a long-term, reliable partner for your property’s ongoing needs.